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Listen To A First Call
Listen to how we handle a first call.
What Our Clients Say About Us ...
“Just a little note to express our appreciation for the lengths you folks have gone to in order to customize our telephone answering needs. Despite caring for hundreds of funeral homes, we feel as though we are the only one you answer for because of the personalization. As well, we appreciate the promptness and attentiveness shown any time there has been a little glitch or problem area. The initial call made by a family is of paramount importance, and it is reassuring to know that these calls are taken with empathy and professionalism, thus setting the tone for a positive funeral experience for those families.”
Tim Barager - Barager Funeral Home
“You are the best answering service I have ever had. I get flyers and advertisements from other services but I throw them in the trash because I know my calls are handled well with you. I appreciate all that you do.”
Bob DeBolt - DeBolt-Kidd & Hammitt Hott
Listen To A Service and Direction Call
Listen to how we provide information to your callers.
Our Referral Program
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2006 and 2007 International CAM-X Award Of Excellence
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Frequently Asked Questions
» How does your service work?
» How do you know what is going on at our funeral home?
» How will we know the calls are being handled well?
» Do you have funeral directors on staff?
» What if I have a problem with my lines or my account?
» Do you guarantee your service?
» How does Directors’ Choice protect my business?
» How much does your service cost?
» How long is your contract?
How does your service work?
At the end of the business day, you forward your phone to a dedicated toll free number that redirects your calls to our center. We then answer using your location’s business name and relay messages according to your customized instructions. You control what we do. Even before you turn over your lines to us, enabling a "roll-over" service will ensure you never miss a call. When you are too busy to take a call, we'll take the call for you. In the unfortunate event that you experience a disaster, natural or man made, your calls will automatically be answered by us.
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How do you know what is going on at our funeral home?
When a call comes in, our staff member is presented with a detailed profile of the funeral home – acquired when you opened your account – along with your current services which can be instantly updated on-line. Using this information, your callers receive a seamless, knowledgeable response.
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How will we know the calls are being handled well?
Each account includes a toll free number to access our Call Record Messaging system, which allows you to dial in and review calls. You'll hear the quality in the way we handle your calls.
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Do you have funeral directors on staff?
Gary Darychuk, the founder, is a Funeral Director. Additionally, all staff members are trained extensively in Funeral Service and job shadow at one of the local Funeral Homes.
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What if I have a problem with my lines or my account?
We have a supervisor on staff 24 hours a day, 365 days a year, who can personally deal with your issue. Many times they can resolve the issue right away.
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Do you guarantee your service?
We guarantee that you will not lose a First Call on our account. We are so confident in our service that we will reimburse twice the national average profit, based on the annual FFDA report, on any First Call you lose as a result of our not following your instructions. Our payout experience on this is equivalent to a 250 call funeral home operating for 34 years without a lost first call.
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How does Directors’ Choice protect my business?
Directors’ Choice is uniquely positioned to continue to take your calls when the unexpected happens. Unlike many businesses, we have a secondary system that we can switch to almost instantaneously. Also unlike many businesses, our lights will be on during an emergency. We have a full battery back up system as well as a diesel generator for long outages. We are serious about protecting your business.
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How much does your service cost?
We offer premium quality service with prices that reflect good value. We offer a free two week trial so we can establish your usage and estimate your cost. We work with you to determine the best way to balance your need for information and your cost.
In general, our service is based on agent activity and system usage. Agent activity is the time spent answering your calls and processing your messages. System usage is the fax, e-mail or alpha-page we send to deliver your message. Our price includes the following two integral services; 1) Access to our Call Record System is used for monitoring calls or retrieving non-urgent messages. 2) On-line service, visitation,and on-call updates allows you to instantly provide us with current information for your callers.
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How long is your contract?
Your commitment to us is essentially month-to-month. Should you decide to leave us, we ask only that you give us 4 weeks notice.
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