Listen To A First Call
Listen to how we handle a first call.
Listen To A Service and Direction Call
Listen to how we provide information to your callers.
What Our Clients Say About Us ...
"Directors' Choice is extraordinarily reliable and detailed. We have a sense of security in the quality, and qualified professionals that answer our calls. When we leave the office at the end of the business day, we take comfort in knowing our calls will be handled in the same manner we would handle them ourselves.”
Gary Benito - Benito & Azzaro Pacific Gardens Chapel
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Our Services
We strive to be the funeral director’s answer, each and every day.
Directors’ Choice is dedicated to helping people get through some of the most difficult times of their lives. Working alongside your own staff, our aim is to live up to, and continue, the traditions your reputation is built on. We are committed to representing funeral directors as they are - empathetic, dependable, and caring.
Here is what you can expect:
» After your account is set up, you forward your phones to Directors’ Choice. We answer using your personalized answer phrase and relay messages to you according to your customized instructions.
» You enter your daily service, visitation and on-call information on-line, allowing us to instantly relay up to date information to your callers.
» When families report a first call our agents go out of rotation in order to give them 100% of their attention.
» Your first calls and urgent calls receive a live hand-off to your designated on-call within a 15 minute time frame, or we escalate. We understand their importance.
» You can hear the quality of the calls we take on your behalf through our call record system.
» Our Quality Assurance team is always on duty monitoring calls and ensuring accuracy.
» You can access a supervisor for client issues 24/7, and are usually able to resolve issues in 24 hours.
» Our multi-tiered backup system ensures continuous operation so your calls never go unanswered.
» Our staff is extensively trained in the funeral industry, including funeral home training.
» We serve the funeral industry exclusively.